Sr. Staff Field Engineering Manager
Why ZT Systems
AT ZT Systems, you’ll get to do work your proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along with way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.
A culture built around our values, we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
About the Role
The Sr. Staff Field Engineer Manager will be responsible for managing a team of engineers tasked at delivering new product introductions (NPIs) to major ZT customers. This will include execution and enablement of products through the qualification life cycle, including power on, debug, triage of issues and resolution for on time delivery. The role will include customer relationship management, setting and meeting commitments, and direct 1st line engineering team management. Management of functional roles include validation engineering, product management, and systems engineering. The role will interact heavily with internal engineering, design, and product teams to define deliverables, push priorities and deliver results. The ultimate goal of the Sr. Field Engineering Manager is to delight the customer with exceptional NPI execution and delivery.
What You Will Do
- Acts as the primary owner on behalf of the field engineering organization for the NPI functions related to the customer which you would be responsible for. Continuously build and leads a team of engineers focusing on delivering NPIs. Coordinate with cross-functional teams including engineering, sales, design, program management, to deliver and execute NPI for the customer.
- Identify and routinely uses the most effective and cost-efficient business practices to execute processes; continually evaluates their effectiveness and appropriateness.
- Exercise independent judgment in planning and organizing work; monitors performance and reports status to senior management.
- Troubleshoots relatively complex problems and issues.
- Ensures employee compliance with Company policies, procedures and practices.
What You Bring
- Creative leader with superior analytical abilities. Strong problem solving and technical skills to earn trust and influence partners and teams. Knowledge of server hardware development process and lifecycle. Ability to handle stressful situations with perseverance and professionalism.
- Proven ability to develop and maintain positive and productive relationships with both internal partners and external clients
- Hands on computer hardware and/or technical support experience is a required
ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.