Senior Manager, Customer Operations

Team: ZT - Customer Operations

Location: Secaucus, New Jersey

Are you ready for a change? At ZT Systems, we put People First, and from day one our team members make a difference. A fast-growing key player in a multibillion-dollar market, ZT designs and builds hyperscale compute and storage solutions for the world’s largest datacenter customers. We are passionate about teamwork, and the consistent high quality of our solutions differentiates us in the minds of our customers. Here at ZT, we recognize hard work, commitment, leadership, and results, and we truly believe that behind every quality solution is a team of highly talented individuals. Join us and become part of an industry-leading team that transforms ideas into reality.

About the Role

The Senior Manager, Customer Operations leads the Data, Systems, Tools and Architecture team consisting of data scientists and program managers to drive data, systems, tools and architecture roadmap and strategic initiatives that will deliver advanced planning capabilities to drive improved operational performance.

What You will Do

  • Collaborate with business teams across the global supply chain organization to bring data and analysis to business plan discussions
  • Develop tools and data infrastructure to empower analysts to easily access and analyze data
  • Automate repetitive tasks and partner with IT to drive tools and enhancements as needed
  • Drive business transformation initiatives that enable step function improvements in business processes while ensuring all requirements are communicated effectively and that roadmaps, milestones and designs are aligned with all stakeholders
  • Proactively conduct analysis seeking strategic insights and opportunities to mitigate risks and increase operational efficiency
  • Develop strong working relationships with internal/external supply chain partners.
  • Develop and maintain strong customer relationships, establishing a deep understanding of their business processes, and driving improvements

 

What You Bring

  • Minimum 10 years relevant experience
  • Bachelor’s Degree in Industrial Engineering, Supply Chain Management; or related field
  • MBA or Masters degree is preferred.
  • Customer relationship management skills
  • Track record of innovative and creative problem-solving to address complex and/or contentious issues
  • Excellent organizational, project management and planning skills; high attention to details; consistent follow through
  • Proven ability to present facts and recommendations effectively in oral and written form.
  • Flexible, efficient with time management and able to appropriately prioritize workload based upon organization or department needs.
  • Demonstrated ability to handle ambiguity, confrontational situations and confidential information professionally
  • Ability to work in a matrix environment and coordinate complex projects across various functions, customers, and geographic locations simultaneously
  • Solid understanding and use of software and analytics to extract, analyze and interpret data to make effective business decisions
  • Proficient in the use of Microsoft Office (Excel, and PowerPoint), Tableau, and Python/SQL/R.

ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability [i] or handicap, or veteran status

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