Service Program Manager

Team: ZT - Services

Location: Secaucus, New Jersey

Why ZT Systems

AT ZT Systems, you’ll get to do work your proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along with way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values, we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

About the Role
We are seeking a highly skilled professional that is a hands-on team player and self-motivated problem solver to join ZT Systems Services team as a Program Manager based out of our Secaucus, NJ office.

In this position, the Program Manager will be responsible for ensuring our Service team has the training, documentation, and tooling required for all products released. The Program Manager will also be responsible for the management, execution, and ongoing support of all products released till end of life.

Responsibilities

  • Responsible for working with Platform/Systems TPMs, NPI, Products Ops, and Production QC teams to ensure our service team is ready to support all products from NPI stage to end of life
  • Lead weekly program core team meetings with cross functional teams to communicate updates, track progress and ensure service readiness
  • Manage multiple competing cross-functional programs simultaneously
  • Plan, schedule, and manage material readiness at all core locations 
  • Maintain documentation and disseminate to key stakeholders and partners
  • Create and publish monthly metrics and data analytics to drive decisions

What You Bring

  • Bachelor's Degree or equivalent work experience
  • Strong Cross-functional team management
  • Strong interpersonal skills and adaptive communication style
  • Strong Project Management skills in developing schedules and tracking to milestones
  • Comfort with ambiguity and ability to be flexible in a rapidly changing environment
  • Teamwork: Works effectively across organizations to achieve company goals and objectives
  • Advanced analytical thinking, technical analysis, and data manipulation skills
  • Proficiency with Microsoft office applications especially Word, Excel and PowerPoint
  • 4+ years of technical program or project management experience
  • Strong understanding of x86 hardware and basic troubleshooting.

ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability[i] or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.

Apply now