Account Manager

Team: ZT - Services

Location: Secaucus, New Jersey

ZT Services – Services Account Manager

AT ZT Systems, you’ll get to do work your proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along with way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values, we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

About the Role
We are seeking a highly skilled professional that is a hands-on team player and self-motivated problem solver to join ZT Systems Services team as a Services Account Manager based out of our Secaucus, NJ office.

In this position, the Services Account Manager will be responsible for overseeing the delivery of Services to strategic customers as well as the execution of various projects, products, and other strategic initiatives across an organization.

Responsibilities

  • Oversee the delivery of data center services by ZT’s Service teams and global partners for strategic customers
  • Measure performance against contractual obligations and present metrics to ZT’s direct customers and internal/external stakeholders    
  • Develop reporting, tools, and data infrastructure to empower team members and leadership to easily access and analyze data
  • Lead in a highly cross-functional team environment involving product development teams, engineering, supply chain specialists, and RMA/logistics personnel
  • Develop strong working relationships with internal/external support teams and partners
  • Develop and maintain strong customer relationships, establishing a deep understanding of their data center environment, service requirements/processes, and driving improvements
  • Maintain documentation and disseminate to key stakeholders and partners
  • Create and publish monthly metrics and data analytics to drive decisions
  • Work closely with Business Development and Operations teams to successfully translate product specifications into program deliverables
  • Lead weekly program core team meetings with cross-functional teams to communicate updates, track progress, and ensure that the program is on track to meet upcoming milestones

What You Bring

  • Minimum 8 years relevant experience
  • Bachelor's Degree or equivalent work experience
  • Strong Cross-functional team management
  • Customer relationship management skills
  • Track record of innovative and creative problem-solving to address complex and/or contentious issues
  • Comfort with ambiguity and ability to be flexible in a rapidly changing environment
  • Excellent organizational, project management and planning skills; high attention to details; consistent follow through
  • Proven ability to present facts and recommendations effectively in oral and written form
  • Flexible, efficient with time management and able to appropriately prioritize workload based upon organization or department needs
  • Ability to work in a matrix environment and coordinate projects across functions, sites
  • Proficient in the use of Microsoft Office (Excel, and PowerPoint), Microsoft Power BI and/or Tableau a plus

ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability[i] or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.

Apply now