Senior Manager, Global Warranty Operations

Team: ZT - RMA / Customer Support

Location: Secaucus, New Jersey

Senior Manager, Global Warranty Operations 

Department: Customer Operations/ RMA

Locations:  Secaucus, NJ

 

Why ZT Systems

AT ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values, we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

About The Role 
 
ZT Systems is looking for a Global Warranty Operations Senior Manager to build & lead a team responsible for demand planning, inventory placement and order fulfillment to keep ZT equipment highly available for customers. The right person must be a team player who takes pride in personal excellence and displays a high level of energy and work ethic. This role will focus on supporting customers and field services teams in positioning spare part inventories to meet global warranty and repair service levels. The successful candidate also designs and influences system and process improvement to automate warranty operations and improve visibility on daily service level execution. He or she will report to the Director of Business Planning but will be working closely with warehouse operations, field services, engineering quality, and several other departments within the company to support the company’s existing and new products. 
 
What You Will Do 

  • Develop and manage a high performing team that thrives with the ambiguity of supply planning and execution 

  • Plan warranty parts inventory to meet performance metrics and capital allocation targets 

  • Monitor actual inventory usage versus plan to adjust future plans and to report any risks to the business 

  • Transform and manage warranty planning & operations to meet customer requirements and scale with ZT’s growth 

  • Perform data analysis and presentation through Excel, SQL, PowerBI, Tableau, or similar tools to drive business & technical decisions 

  • Develop an automation roadmap and define business requirements for cross-functional programs that improve consistency and visibility of execution to plans 

  • Drive continuous improvement and automation efforts of program delivery capabilities in parallel to day-to-day business operations 

  • Build strong working relationships across multiple disciplines and global teams (Quality Engineering, Procurement, Logistics, Field Services, etc.), driving process improvements and lowering financial risk 
     

 

What You Bring 

  • Bachelor’s degree in business, supply chain or engineering, or equivalent experience 

  • 7+ years’ experience in complex, large-scale manufacturing supply chain and/or service repair operations environment, preferably in the Cloud server/network hardware supply chains or equivalent high-technology industry 

  • 5+ years of experience demonstrated expertise in Excel, PowerBI, SQL, Tableau, or comparable 

  • 5+ years of direct people management experience 

  • 2+ years of experience in Program Management 

  • Experience with ERP/MRP implementation (i.e. SAP, Dynamics 365 or comparable) 

  • Demonstrated ability to work independently with limited supervision. 

  • Outstanding analytical ability and written and oral communication skills. 

  • Demonstrable record of effective collaboration with colleagues and across business groups to meet demanding deadlines in a fast-paced environment and prioritize workflow.  

  • Sound and practical business judgment, ability to think strategically, and desire to establish a “trusted advisor” relationship with senior management personnel. 

ZT Systems is an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status.

 

Apply now