Delivering end-to-end services and support worldwide.
Our service offerings range from deployment support and data center assessment to managed services and dedicated onsite technicians. We work in deep collaboration with our customers to gain a detailed understanding of their internal capabilities and requirements so we can design service and support programs that are optimized for their unique data center and edge environments. Our global capabilities enable end-to-end support for customers with scale-out server fleets deployed in data centers around the world.
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IT Managed Services
- Dedicated onsite support, field dispatch, and remote break-fix support services
- 24/7/365 Service Desk and Center of Excellence
- Rapid response teams globally
- Remote L3/L4 and engineering escalation for troubleshooting
- Dedicated project management teams and custom dashboards
- Incident management, tracking, root cause analysis, and reporting
- Global RMA fulfillment and supply chain management
Infrastructure Management Services
- Full rack integration and equipment validation prior to ship and deployment
- Server and rack level testing
- Asset management of hardware components
- Data center buildout and deployment services:
- Structured cabling
- Equipment rack and stack
- Server integration
- Deployment
- Validation
- Part sourcing and procurement services to support customer requirements and demand
- Data center site assessment
